If you are not satisfied with your purchase, please contact us. You may request a return or exchange within 30 days of the receipt of the product.
Sale, Discount items, Closeouts, and Final Sale items cannot be refunded. However a store credit will be issued and can be used on your next purchase.
Damaged or Defective Products
your product arrives damaged or defective, your product may be returned
after contacting R. D. Jones Company. Please submit photo
images of the damaged or defective product. Customer has ten (10) days
from arrival date to contact R. D. Jones Company.
You will be responsible for paying for your own shipping costs for returning your damaged item.
For any shipments returned to us due to being Unclaimed, Un-deliverable, Insufficient Address and/or Refusal upon delivery, any costs associated will be the sole responsibility of the customer. All refused shipments will be charged the full value of the product and the shipping.
Please ship all orders prepaid and insured with the items wrapped securely in the original packaging. Items must be in original, un-used and un-opened condition. We are not liable for items that are not shipped according to these policies or items that are lost or damaged during shipping. We recommend shipping using a service that provides a tracking option. Once the returned item is received and accepted for return, a credit for the price of the returned item(s) will be issued only to the exact credit card used for the purchase; no exceptions. Allow at least 1-2 billing cycles for the credit to appear on your credit card statement.
How To Return Your Item
Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff has authorized the return. Contact us if you have any questions in regards to returning an item.
Processing Time is the expected period of time between the date an order is placed and when it is shipped from our facility. Our processing time is between one to three business days. Orders are processed in the order they are received.
Shipping Delays/Risk of Loss
R. D. Jones Company is not responsible for items that are lost or stolen.
delays may occur due to holidays, natural disasters, or carrier delays.
Please keep in mind holidays do not count as a business day and should
be considered when calculating shipping times.
Once items have left our facility, risk of loss is passed on to the customer, and we cannot be held responsible for any items that have yet to arrive to the customer. If necessary, we will gladly prepare an investigation with the shipping company to assist with any issues or loss. We cannot be held responsible or liable and will not be able to refund any transactions due to lost, stolen or late arrivals.